CANCELLATION CHARGES

CANCELLATIONS MADE ON PARTICIPANT’S SIDE

[Cancellation fee for domestic tours]

This tour falls under the category of domestic travel.

Date of Contract Cancellation

 Cancellation fee (per person)

(1) Retroactive from the day before the trip start date
From the 40th day onward to the 31st day onward

10% of the trip fee (up to 100,000 yen)

(2) Retroactive from the day before the trip start date
From the 30th day onward to the 15th day onward

Trip cost between 160,000 yen and 300,000 yen: 30,000 yen

(3) Retroactive from the day before the trip start date
From the 14th day onward to the 3rd day onward

20% of trip fee

(4) From two days before trip to the day of the trip start date

50% of trip fee

(5) No-show or no-contact after the start of the trip

100% of trip fee

*Please note that if you contact us after our business hours (10:00-19:00 JST), the base date for calculating the cancellation fee will be the next business day.

[Cancellation Procedures]

If you wish to cancel your reservation, please send us your request by e-mail to personalrequest@sk-tours.jp with the subject line “Cancellation Request”.

Please note that, in order to prevent errors or impersonation by a third party, we do not accept cancellations by phone. We will officially inform you of the cancellation procedure after we confirm the receipt of your e-mail.

*Please note that if you contact us after business hours (10:00-19:00 JST), the base date for calculating the cancellation fee will be the next business day.

Required Information:

  • Receipt number (8-digit number shown in the confirmation e-mail)
  • Representative’s name
  • Travel package title
  • Cancellation request details (Please, specify if you wish to cancel all participants or only your companion in case of a two-people application)

 

[About Changes]

  1. The only change that can be accepted after the application is a reduction in the number of participants. Changes such as increase in the number of participants, change of representative, change of accompanying person, and change of payment method cannot be accepted.
  2. However, you can change or correct the registered representative’s address, telephone number, and other information.

If you wish to make any changes to your reservation, please send us your request by e-mail to personalrequest@sk-tours.jp with the subject line “Change Request”.

Please note that if you submit a change to request a reduction in the number of participants during a period when cancellation fees are applicable, the cancellation fee will be applied as stated in the tour contract. If you are requesting a correction of the personal information of the representative person, no fees will apply.

Required information

  • Receipt number (8-digit number shown in the confirmation e-mail)
  • Representative’s name
  • Travel package title
  • Change request details  

 

CANCELLATIONS MADE ON THE ORGANIZER’S SIDE

This trip may be cancelled due to:

  • The minimum number of participants is not reached after the payment deadline;
  • Any other reasons of force majeure

In these unfortunate cases, we will notify you of the cancellation at least 24 days prior to the tour’s start date (November 18th).